Refund policy

Last Updated: 2/17/2026

We want you to shop with confidence. Please review our return guidelines carefully before making a purchase.

1. General Return Window

Eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • Item must be in new, unopened, factory-sealed condition

  • Item must be in original packaging

  • All shrink wrap, seals, and contents must be intact

  • Proof of purchase is required

Returns that do not meet these requirements will be refused.

2. Sealed Product Returns

We accept returns on sealed products in new condition only.

Examples include:

  • Sealed collectables

  • Sealed board games

  • Sealed miniatures

  • Sealed accessories

If a product has been opened, tampered with, or resealed, it is not eligible for return.

Refunds are issued to the original payment method once the item is received and inspected.

Shipping costs are non-refundable unless the return is due to our error.

3. Trading Card Singles — Final Sale

All Trading Card Singles are final sale.

We do not accept returns, exchanges, or refunds on individual cards.

Due to market volatility and condition sensitivity, singles cannot be returned once sold.

Please review card condition carefully before purchase.

4. Opened Products

Opened products are not eligible for return.

Exceptions:

  • Manufacturer defect

  • Missing components

  • Verified production error

If a product is defective:

  • Contact us within 48 hours of delivery

  • Provide photos of the issue

  • Retain all packaging

Defective items may be:

  • Replaced (if available)

  • Refunded

  • Directed to the manufacturer for warranty service

At our discretion, opened product may be eligible for store buyback as used inventory.
Buyback value is not a refund and will be based on current secondary market value and condition.

5. Non-Returnable Items

The following items are not eligible for return:

  • Trading card sealed and singles

  • Opened sealed product

  • Special orders

  • Preorders once shipped

  • Clearance items

  • Gift cards

  • Event tickets or entry fees

6. Order Issues & Delivery Claims

If your order arrives damaged:

  • Notify us within 48 hours of delivery

  • Provide photos of packaging and contents

If tracking shows Delivered, responsibility for the package transfers to the customer.
We are not responsible for stolen packages once delivery is confirmed by the carrier.

We will assist with carrier claims when appropriate.

7. Return Authorization Required

All returns must be approved before shipping.

To request a return:

  • Email: bentonville@geargamingstore.com or fayetteville@geargamingstore.com

  • Include order number

  • State reason for return

Unauthorized returns may be refused.

8. Refund Processing

Once a return is received and inspected:

  • Approved refunds are issued to the original payment method

  • Processing may take 3–7 business days depending on your bank

We reserve the right to deny refunds that do not meet policy conditions.

9. Restocking Fees

We reserve the right to apply a restocking fee of up to 15% on returned product if:

  • The product shows shelf wear

  • Packaging is damaged

  • Market value has significantly changed

10. Fraud & Abuse Prevention

We monitor accounts for excessive returns, suspicious activity, or policy abuse.

We reserve the right to:

  • Refuse service

  • Cancel orders

  • Restrict returns

  • Require signature confirmation on future shipments

11. Contact Us

For return requests or questions:

Gear Gaming
Email: bentonville@geargamingstore.com or fayetteville@geargamingstore.com
Phone: Bentonville: (479) 871-6416 Fayetteville: (479) 276-8110