Shipping policy

Last Updated: 2/17/2026

Thank you for shopping with us. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after business hours, on weekends, or holidays will begin processing the next business day.

  • During peak periods (product launches, holidays, sales), processing times may extend.

You will receive a confirmation email once your order has shipped.

2. Shipping Methods & Carriers

We ship via reputable national carriers, including:

  • USPS

  • UPS

  • FedEx

  • DHL International

Shipping method selection may vary depending on order size, weight, and destination.

Tracking information will be emailed once your order ships.

3. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Package weight and dimensions

  • Selected service level

Any free shipping promotions apply only to qualifying orders and destinations as stated at time of purchase.

4. Delivery Estimates

Estimated delivery times are provided by the carrier and are not guaranteed.

Typical delivery timeframes:

  • Domestic Standard: 3–12 business days

  • Expedited: 1–3 business days

Delivery delays due to weather, carrier disruptions, holidays, or other events outside our control are not the responsibility of our store.

5. Address Accuracy

Customers are responsible for providing an accurate and complete shipping address at checkout.

We are not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Orders shipped to an address entered incorrectly by the customer

If an order is returned due to address error, additional shipping charges may apply.

6. Tracking & Delivery Confirmation

All shipments include tracking.

Delivery is considered complete when the carrier marks the package as Delivered to the address provided at checkout.

For high-value orders, we may require:

  • Signature confirmation

  • Adult signature

  • Insurance coverage

7. Risk of Loss & Title Transfer

Risk of loss and title for all products pass to the customer upon confirmed delivery by the shipping carrier.

Once a package is marked Delivered by the carrier:

  • The customer assumes responsibility for securing the package.

  • Claims for stolen or missing packages must be filed with the carrier.

We will assist with carrier investigations when applicable but are not responsible for packages confirmed as delivered.

8. Lost, Stolen, or Missing Packages

If tracking shows Delivered but you cannot locate your package:

  1. Check with household members or neighbors.

  2. Verify the shipping address used at checkout.

  3. Contact the carrier directly to initiate a trace.

If a package is confirmed lost in transit (not delivered), we will replace or refund the order at our discretion after carrier investigation.

We do not issue refunds for packages marked delivered by the carrier.

9. Shipping Insurance

Some orders may include carrier-provided insurance. Additional insurance may be purchased at checkout when available.

Claims for insured packages must follow the carrier’s claim process.

10. Preorders & Special Orders

Preorder and special-order items will ship once inventory is received. Estimated arrival dates are subject to manufacturer and distributor availability.

If your order contains both in-stock and preorder items, the order may ship together unless otherwise requested.

11. International Shipping (If Applicable)

International customers are responsible for:

  • Customs duties

  • VAT or import taxes

  • Any additional fees imposed by their country

We are not responsible for delays caused by customs processing.

12. Shipping Restrictions

Certain items may be restricted based on destination regulations. We reserve the right to cancel orders that cannot legally be shipped.

13. Order Modifications & Cancellations

Once an order has been processed or shipped, we cannot modify or cancel it.

Please contact us immediately if you need assistance.

14. Contact Information

For shipping questions, please contact:

Gear Gaming Store
Email: fayetteville@geargamingstore.com or bentonville@geargamingstore.com
Phone: Fayetteville: (479) 276-8110  Bentonville: (479) 871-6416
Business Hours: 12PM-8PM